Oloroun support
Help center
Last updated: June 26, 2026
Use this help center for common Oloroun web store questions: signing in, browsing games, using wishlist and library, understanding checkout, and knowing when the desktop launcher is required.
The web store supports discovery, purchase, account, wishlist, library visibility, and transaction history. Installing, launching, uninstalling, and device-bound game actions are desktop-only and must be completed in the Oloroun launcher.
Contact support
For account, payment, launcher, or order issues that are not solved here, contact Oloroun support on WhatsApp at +330751014540. Include your account email, the product name, your transaction reference if payment is involved, and a short description of what happened.
Account and sign-in
Use the same Oloroun account across the web store and the desktop launcher. If you are asked to complete account setup, provide the requested profile information before using protected features such as wishlist, checkout, library, payments, or referrals.
If you cannot sign in, confirm that you are using the correct email address, complete any verification step that was sent to you, and then try the password reset flow. For suspected unauthorized access, sign out of shared devices and contact support with the account email and a clear timeline.
Store, wishlist, and library
Discover and browse pages are available to guests, but personalization depends on account state. Wishlist, library, checkout, payment history, and referral pages require a signed-in Oloroun account.
Your library shows products connected to your account. Browser pages can show ownership and purchase context, but they do not install or start PC games. Use the launcher when a product requires a native desktop action.
Checkout and transactions
Checkout availability can depend on country, payment provider, product status, and account eligibility. Keep the checkout tab open until the provider confirms the payment or sends you back to Oloroun.
If a payment is pending, failed, or duplicated, check your transaction history first. Provider confirmation can take time, especially for mobile money, bank, card, or compliance review flows.
Before contacting support
Prepare the account email, username, country, product name, transaction reference, payment method, purchase date, screenshots, and any exact error message. This helps support verify the issue without asking you to repeat the same information.
Do not share passwords, one-time codes, full card numbers, or private security credentials. Oloroun support should only need enough information to identify the account, product, transaction, or launcher problem.
Frequently asked questions
Can I buy games on the web store?
Yes. Supported products can be purchased through the web checkout when you are signed in and the product is available for your country and payment method.
Can I install or launch a game from the browser?
No. Installation, launch, uninstall, device checks, and runtime operations are native desktop actions. The web store should send you to install or open the Oloroun launcher.
Where do I see my purchases?
Open transaction history for payment status and purchase references. Open your library to see products connected to your Oloroun account.
What should I send support?
Send the account email, product name, transaction reference when available, payment method, date, screenshot or exact error text, and the action you expected to complete.